For your convenience, we have a single post office box for claims and specialty authorization submissions. The Aetna Grievance and Appeals Unit also has one box for all states except California, which has a separate box.
Aetna Dental
P.O. Box 14094
Lexington, KY 40512-4094
Aetna Medicare
PO Box 981106
El Paso, TX 79998-1106 Payor ID 60054
All states except California:
Aetna Dental
P.O. Box 14597
Lexington, KY 40512-4597
California only:
Aetna Dental
PO Box 24030
Fresno, CA 93779
You can request more information 24 hours a day at www.aetna.com.
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Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies (Aetna). Dental benefits and dental insurance plans are underwritten by Aetna Dental Inc., Aetna Dental of California Inc., and Aetna Health Inc. and/or Aetna Life Insurance Company (Aetna). In Texas by Aetna Dental Inc. and in Virginia, the DMO plan is known as the Dental Network Only plan (DNO). DNO in Virginia is not an HMO. To receive maximum benefits, members must choose a participating primary care dentist to coordinate their care with network providers. Dental PPO insurance plans are underwritten and/or administered by Aetna Life Insurance Company. In Texas, the Dental PPO is known as Participating Dental Network (PDN). Each insurer has sole responsibility for its own products.