Aprajita is a contributing Telecom expert at Selectra. With interest in the Telecom sector, she helps users navigate to the best plans and packages offered by Indian Internet, Broadband and DTH providers. Aprajita has spent a decade in content creation, SEO and other digital marketing areas. She focuses more on improving user experience, quality and trust.
Updated on 02/05/2024 min reading
Airtel, a top player in the Indian telecom sector, is renowned for its reliable network and commitment to customer satisfaction. If you require assistance from Airtel, you can reach out directly to expert support through the Airtel Customer Care Number, 121 . Whether you need help for assistance, queries, troubleshooting, account management, and general inquiries, dialing the Airtel prepaid customer care number at 121 ensures you get swift and tailored assistance.
Did You Know?
Sunil Bharti Mittal founded Airtel, an Indian telecommunications service provider, in 1995. It is India's third-largest mobile telephony and second-largest fixed telephony.
Airtel has created a very helpful customer support system with many different options or areas. Whether customers face network-related issues, billing discrepancies, or require assistance with various services, Airtel aims to ensure their experience is hassle-free and satisfactory. Airtel's commitment to customer satisfaction is embedded in its core values.
| For Airtel Complaints (Prepaid & Postpaid) | 198 |
|---|---|
| For Queries/Requests (Prepaid & Postpaid , Broadband) | 121 |
| Airtel DTH -From Registered Mobile Number | 12150 |
| Mobile Number Portability | 1800 103 1111 |
Every mobile provider has a customer service centre to help users with issues. Usually, customer service can assist customers in a variety of ways, including phone call, live chat and email support as updated on September 2024.
Airtel offers their customers toll-free customer service wherein they can easily obtain a product or service-related assistance by calling an customer service representative.
| Type of Service Complaint | Customer Care Number of Airtel |
|---|---|
| Postpaid (for non-Airtel users) | 9810012345 |
| For Prepaid (Calling from any different number) | 9810198101 |
| Give a missed Call to know Your Account Details | 81300-81300 |
| Airtel Postpaid | 98100 12345 |
| Airtel Payments Bank | 8800688006 |
As Airtel offers its services to customers across the country, the telecom giant has customized its support as it offers regional support varying across 10 languages: Punjabi, Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada, Bangla, Oriya and Assamese. Each region of the country has a different Airtel Toll Free number, which is available 24/7 as updated on September 2024. We have listed the Airtel customer care numbers(ఎయిర్టెల్ కస్టమర్ కేర్ నెంబర్) for each region below:
| Airtel customers-From registered mobile number | 111 |
|---|---|
| For Non- Airtel customers | +234 802 150 011 |
Did You Know?
Airtel Telecommunications ranks amongst the top 3 mobile service providers around the world. It is a trusted provider of ICT services with a global network across the USA, Europe, Africa, Middle East, Asia-Pacific, India, and SAARC regions.
For Airtel customer complaints, dial the designated Airtel Complaint Number or use the short codes provided below for quick assistance and issue resolution.
| Smart 1216 (A Visual IVR) | Simply dial 1216 and you will receive a link to use the service. |
|---|---|
| Best offer available on your usage | Dial 121 |
| Start a Service | SMS START to 121 |
| Stop a Service | SMS STOP to 121 |
| Send a WhatsApp message to 01647-771212 from your Airtel number | |
| Facebook Messenger | Click on http://m.me/airtelbuzz |
You can easily reach out to the Airtel customer care team via email. You can send your inquiries to the following email address:
| For Airtel Complaints | [email protected] |
|---|---|
| For a Airtel Business Connection | [email protected] |
| For Airtel DTH Queries | [email protected] |
| To partner with Airtel | [email protected] |
You can use the probable keywords via USSD chatbot to get information about the required services. This can be accomplished if you are a registered user of Airtel mobile operator services, dial *666# and type your desired service name as listed in the table below.
Check out the list below for the single digit USSD codes that can easily resolve your issues and offer prompt services in no time.:
| Service Names | Single Digit USSD |
|---|---|
| Minutes Bundle | *0# |
| Balance Check/Due Balance | *1# |
| Show own Mobile Number | *2# |
| Data (MB) Check | *3# |
| Internet Pack Purchase | *4# |
| Popular Vas Activation/Deactivation | *5# |
| Know Your Package/Call Tariff | *6# |
| DND (Stop/Start Promotional SMS) | *7# |
| Jhotpot Balance/Air Credit | *8# |
| All VAS Stop Request | *9# |
| Show All Service | *123# |
To ensure their customers are easily able to reach out to their Airtel customer care executives, Airtel provides several ways to contact them, regardless of what your question or concern or Airtel complaint might be.
To ensure Airtel is able to reach each of its customers in preferable a language that they’re comfortable in, this telecom provider offers a range of Airtel service centre numbers. Depending on your current location, you can call the following Airtel customer care number to reach the customer support to settle all Airtel complaints online like Airtel SIM card enquiries etc. depending on your current region.
| State Name | Airtel Prepaid Customer Care Number | Airtel Postpaid Customer Care Number |
|---|---|---|
| AP and Telangana | 9849098490 | 9849012345 |
| Assam | 9954099540 | 9954012345 |
| Bihar and Jharkhand | 9934099340 | 9934012345 |
| Chennai | 9894198941 | 9840012345 |
| Delhi NCR | 9810198101 | 9810012345 |
| Gujarat | 9898098980 | 9898012345 |
| Haryana | 9896098960 | 9896012345 |
| Himachal Pradesh | 9816098160 | 9816012345 |
| Jammu and Kashmir | 9906099060 | 9906012345 |
| Karnataka | 9845098450 | 9845012345 |
| Kerala | 9895198951 | 9895012345 |
| Kolkata | 9831098310 | 9831012345 |
| MP and Chattisgarh | 9893098930 | 9893012345 |
| Maharashtra and Goa | 9890098900 | 9890012345 |
| Mumbai | 9892098920 | 9892012345 |
| North East | 9862098620 | 9862012345 |
| Orissa | 9937099370 | 9937012345 |
| Punjab | 9815098150 | 9815012345 |
| Rajasthan | 9950099500 | 9829012345 |
| Tamil Nadu | 9894198941 | 9894012345 |
| UP East | 9935199351 | 9935012345 |
| UP West and Uttarakhand | 9897098970 | 9897012345 |
| West Bengal | 9933099330 | 9933012345 |
Airtel Head Office
Bharti Telemedia Limited, Plot No 16, Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India
If the customer does not find the solution provided by Airtel customer care team satisfactory; he/she can reach out to Airtel Nodal team for resolution. Keep your complaint reference number and other information regarding your issue or query ready before you connect with them. Customers can reach them at the below mentioned Airtel contact numbers every Monday-Friday between 9:30 AM - 6:30 PM.
| State-Area | Email Address | Contact Number of Airtel Officer |
|---|---|---|
| Chennai | [email protected] | 9952434865 |
| AP and Telangana | [email protected] | 9959334865 |
| Assam | [email protected] | 9957134865 |
| Haryana | [email protected] | 9996034865 |
| Kerala | [email protected] | 9995834865 |
| Orissa | [email protected] | 9937449253 |
| Maharashtra and Goa | [email protected] | 9987234865 |
| Mumbai | [email protected] | 9987234865 |
| Tamil Nadu | [email protected] | 9952434865 |
| UP East | [email protected] | 9935334865 |
| UP West and Uttarakhand | [email protected] | 9897534865 |
| Kolkata | [email protected] | 9831234865 |
| Bihar and Jharkhand | [email protected] | 9934334865 |
| Delhi NCR | [email protected] | 9818334865 |
| Gujarat | [email protected] | 7490034865 |
| Himachal Pradesh | [email protected] | 9805034865 |
| Jammu and Kashmir | [email protected] | 9797334865 |
| Karnataka | [email protected] | 9972534865 |
| MP and Chattisgarh | [email protected] | 9893134865 |
| North East | [email protected] | 9612034865 |
| West Bengal | [email protected] | 9831234865 |
| Punjab | [email protected] | 9878434865 |
| Rajasthan | [email protected] | 9928034865 |
As one of India’s leading telecom providers, it offers multiple Airtel business solutions that enable businesses to increase connectivity and collaboration for better productivity.
| Airtel Business Customer Care | Contact Type |
|---|---|
| Airtel Email ID | [email protected] |
| Airtel Business Head Office | Bharti Airtel Ltd. |
6th Floor, Tower A,
Plot 16, Udhyog Vihar, Phase IV
Regardless of how efficient their services are, you could face some challenges or require some information to better the solutions offered by Airtel. In such cases, use the information below to reach out to an Airtel executive:
Airtel serves over 1200 global enterprises, 2000 large and 1 million medium/small businesses across India.
If you are dissatisfied with the resolution given to you by the customer care and wish to appeal further, you can do so by contacting Airtel’s Appellate Officers in your area at any time between 9:30 AM and 6:30 PM, Monday through Friday, using the unique complaint number you received after registering your complaint.
You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.
It’s recommended to keep these pointers in mind while registering a complaint with Airtel’s Appellate Officers:
To contact Airtel’s Appellate Officers, please visit the website and click on the relevant sections as given below:
Moreover, you can also use the information mentioned below, which we have listed based on region:
While Airtel strives to offer seamless services, there are common grievances that customers may face, leading to complaints. These complaints may include:
1. Network Issues:
Customers might encounter network issues such as poor connectivity, call drops, or slow internet speed. These issues can be due to geographical factors, technical glitches, or network congestion.
2. Billing and Payment Discrepancies:
Issues related to billing discrepancies, unauthorized charges, or problems with recharges are common complaints among Airtel customers.
3. Service Activation or Deactivation Problems:
Customers may face challenges in activating or deactivating certain services or value-added offerings, which can lead to dissatisfaction.
4. Customer Service Experience:
Some customers may have complaints related to the quality of customer service received, citing long wait times, unhelpful responses, or lack of resolution.
Compare prepaid and postpaid. With prepaid, you recharge your connection before using any telecom services and with postpaid, you pay after using these services.
You can upgrade to Airtel 5G SIM easily by registering your details at https://www.airtel.in/mnp/ to receive the new Airtel 4G SIM at your doorstep. The new SIM will be sent to you soon and will also have instructions on how to activate the SIM with your number.
You can contact Mr. Nitin Grover on Email - [email protected] or at given address - Airtel Centre, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015
You should contact Nodal Officer Airtel: Mr Pankaj Tewari on Email: [email protected]
You can contact the Head-Group Corporate Communications: Mr Raza Khan on Email: [email protected]
You can contact Head of Investor Relations : Ms. Komal Sharan on Email: [email protected]
