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Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

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• Recovering A Scanned Document from EITHER the HP Smart App o.

Recovering A Scanned Document from EITHER the HP Smart App or My OfficeJetpro8720 Printer

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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

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We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-29-2021 12:44 AM - edited ‎09-29-2021 12:44 AM

I have been using the HP Smart app on my Windows 10 computer to scan documents. A lot of the time the app crashes, but I was scanning in old children's work from my elementary school years through this app one night. I hit save and am not exactly sure where it saved to - I THOUGHT it saved to my school-linked OneDrive Account. I looked for the newer scanned documents and I did not see them. I was wondering if there was a chance that you could track my activity on HP Smart, or if you could tell me how to navigate the HP app/website to see my own history/saved documents, or even if the scanned documents were saved somewhere in the printer? I have an HP OfficeJet Pro 8720.

The files were over 20 years old, and I got rid of them after I saved them that night, so I can't even go back and re-scan everything. They were my entire childhood and I would do anything to get them all back. Please. What can I do to recover my childhood?